Shipping Policy

Shipping Information

At Remonte Shop, we strive to deliver your women’s footwear quickly and securely to destinations worldwide (excluding certain Asian and remote regions).

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays) after payment confirmation.

Shipping Options

• Standard Shipping ($12.95):
  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after shipment
• Free Shipping (orders over $50):
  • Carrier: EMS
  • Delivery time: 15-25 business days after shipment

Returns & Exchanges

We want you to love your Remonte footwear. If you’re not completely satisfied, you may return most unworn items within 15 days of delivery.

Return Process

1. Initiate Your Return Request:

   Email us at [email protected] within 15 days of delivery with:

   • Subject: Return Request – Order #[Your Order Number]
   • Product details (name, size, color)
   • Reason for return
   • Your contact information
2. Wait for Approval:

   Our team will review your request within 1-2 business days and email return instructions.

3. Package Your Item:

   Include all original packaging, tags, and a copy of your order confirmation.

4. Ship Your Return:

   Send to our return center using a trackable method. Keep your shipping receipt.

5. Receive Refund/Exchange:

   We’ll process your request after inspecting the returned item.

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

• Slippers (unless unworn with original packaging)
• Sandals showing signs of wear
• Customized or specially ordered items (unless defective)

Refund Information

• Refunds issued to original payment method within 5-10 business days after we receive your return
• Credit card refunds may take additional time to appear on your statement
• PayPal refunds typically processed within 24 hours of approval
• Original shipping fees are non-refundable (except for our errors)

Exchanges

To exchange for a different size/color:

• Follow the standard return process
• Clearly request an exchange and specify preferred size/color
• For faster service, place a new order while processing your return

Damaged or Defective Items

Contact us immediately at [email protected] with photos. We’ll arrange a free return and replacement.

International Returns

• Customer responsible for return shipping and customs fees
• Mark package as “Returned Goods” to avoid customs charges
• Refunds issued in USD (may be subject to conversion fees)