At Remonte Shop, we want you to be completely satisfied with your women’s footwear purchase. If for any reason you’re not happy with your order, we offer a straightforward returns and exchanges process for most of our products.

Our Return Policy

You may return most unworn, undamaged items within 15 days of delivery for a full refund or exchange. All returned items must be in their original condition with tags attached and original packaging.

Important Exceptions

For hygiene reasons, we cannot accept returns or exchanges on the following women’s footwear categories:

  • Slippers (must be unworn with original packaging)
  • Sandals (must show no signs of wear)

Customized or specially ordered items may not be eligible for return unless defective.

How to Return an Item

Follow these simple steps to process your return or exchange:

  1. Initiate your return request within 15 days of delivery by emailing us at [email protected] with the following information:
    2. Subject: Return Request – Order #[Your Order Number] Dear Remonte Shop Customer Service, I would like to request a return/exchange for my recent order (#[Your Order Number]). Product Name: [Product Name] Size: [Size] Color: [Color] Reason for return: [Reason] I understand that I am responsible for return shipping costs unless the item is defective or incorrect. Please provide return instructions at your earliest convenience. Best regards, [Your Full Name] [Your Email Address] [Your Phone Number (optional)]
  2. Wait for approval – Our team will review your request within 1-2 business days and email you with return authorization and instructions.
  3. Package your item – Securely pack the item in its original packaging with all tags attached. Include a copy of your order confirmation or packing slip.
  4. Ship your return – Send the package to our return center using a trackable shipping method. We recommend keeping your shipping receipt until your refund is processed.
  5. Receive your refund or exchange – Once we receive and inspect your return, we’ll process your refund or ship your exchange item.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Information

Refunds will be issued to the original payment method within 5-10 business days after we receive and inspect your return. Please note:

  • Credit card refunds may take additional time to appear on your statement depending on your bank’s processing time
  • PayPal refunds are typically processed within 24 hours of approval
  • Original shipping fees are non-refundable unless the return is due to our error

Exchanges

To exchange an item for a different size or color:

  1. Follow the standard return process above
  2. Clearly indicate in your email that you would like an exchange and specify your preferred size/color
  3. We will ship your replacement item once we receive your return

For faster service, you may place a new order for the desired item while processing your return.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We will arrange for a free return and replacement at no cost to you.

International Returns

For international customers (excluding certain Asian and remote regions):

  • You are responsible for all return shipping costs and any applicable customs fees
  • We recommend marking the package as “Returned Goods” to avoid additional customs charges
  • Refunds will be issued in USD and may be subject to currency conversion fees

If you have any questions about our returns policy, please don’t hesitate to contact our customer service team at [email protected].