Welcome to Remonte Shop’s FAQ section! We’re here to help you navigate your shopping experience with ease. Below you’ll find answers to our most commonly asked questions about our products, shipping, returns, and more.

About Our Products

What types of shoes does Remonte Shop offer?
We specialize in comfortable yet stylish footwear for fashion-forward women. Our collection includes:
  • Women’s Casual shoes for everyday wear
  • Women’s Clogs for easy on-and-off comfort
  • Women’s Dress Casual for smart occasions
  • Women’s Rain Boots for wet weather
  • Women’s Running shoes for active lifestyles
  • Women’s Sandals for warm-weather comfort
  • Women’s Slippers for cozy relaxation
All our shoes are selected with both style and comfort in mind.
How do I choose the right size?
We recommend checking our detailed size guide for each product. If you’re between sizes or have specific fit concerns, we suggest sizing up for maximum comfort. Remember, you have 15 days from delivery to initiate a return if the fit isn’t perfect.

Ordering & Account

How do I create an account?
You can create an account during checkout by selecting “Create an Account” after entering your email address. Having an account allows you to track orders, save your preferences, and receive exclusive offers.
What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All payments are processed securely through our encrypted checkout system.

Shipping & Delivery

Where do you ship?
We ship worldwide to fashion-forward women who value both style and comfort in their footwear (excluding some remote areas in Asia and other locations). During checkout, you can enter your address to confirm we deliver to your area.
What are my shipping options?
We offer two shipping methods:
  • Standard Shipping: $12.95 via DHL or FedEx, delivering in 10-15 business days after processing (1-2 business days)
  • Free Shipping: Complimentary on orders over $50 via EMS, delivering in 15-25 business days after processing
All orders are processed at our warehouse in Manchester, US before shipping.
How can I track my order?
You’ll receive tracking information via email the moment your shoes begin their journey to you. You can also check your order status by logging into your account on our website.

Returns & Exchanges

What is your return policy?
We stand behind every pair we sell. If your shoes don’t fit perfectly or meet your expectations, you have 15 days from delivery to initiate a return. Items must be unworn, in their original condition, and in the original packaging. Please contact our customer care team at [email protected] to begin the return process.
How long do refunds take?
Once we receive your returned items, please allow 5-7 business days for processing. Refunds will be issued to your original payment method. Shipping costs are non-refundable.

Customer Service

How can I contact customer service?
Our customer care team is always happy to help! You can reach us at [email protected]. Our physical address is:

Remonte Shop Team
31 Buckland Hills Dr
Manchester, US 06042
Do you offer any special promotions?
Yes! We recommend signing up for our newsletter to receive exclusive delivery promotions and early access to sales where you can combine discounts with free shipping. Look for the newsletter signup at the bottom of our homepage.

Didn’t find the answer you were looking for? Our friendly customer service team is ready to assist you. Email us at [email protected] and we’ll get back to you within 24 hours.